Our Policies


Our Philosophy:

Offering holistic (whole body, mind and spirit) approaches to training and behavior modification.

We believe that the mind, body and spirit are all one, and all influence an animal's behavior.

We utilize a wide rage of tools:

including owner education, nutritional therapy, aromatherapy, acupressure, herbal support, positive reinforcement and re-direction training,

to create a behavioral and emotionally healthy animal and strengthen the relationship between humans and animals.

We also believe in offering affordable services from highly skilled and knowledgeable counselors and instructors.

Our Staff-

Our behavior counselors ans support staff undergo a minimum of 1year classroom and hands-on training with us, as well as a required minimum of 6 continuing education hours per year. They must pass a criminal background check and are insured and bonded.

Policy Statement

CANCELLATION POLICY-We require 24 hours notice to cancel any consultation/training session. Appointments cancelled without 24 hours (prior to appointment time) will be charged a $70 cancellation fee regardless of the price of the session. We do not routinely make reminder calls or emails. Remembering your appointment time is your responsibility. Once an appointment is cancelled, it can NOT be reinstated, if you change your mind. As soon as a cancellation is received, appropriate staff members are notified and that time slot is offered to other clients. Be considerate of others and think carefully before cancelling your appointment.

RESCHEDULING POLICY-We understand that life sometimes changes and will accommodate requests to reschedule appointments with at least 24 hours notice. Appointments will only be rescheduled for free once! Multiple requests to reschedule an appointment will result in a $10 reschedule fee.

PAYMENT POLICY-Payment is required at time of service, or at time of registration for classes. Cash, Personal Check, Master Card, Visa and Discover are accepted. Returned checks will be charged a $25 fee, plus 5% interest for each 30 days after notification.

REFUND POLICY-No refunds will be given for any service already rendered or classes already attended. An account credit may be issued for unused or partially used retail items or pre-paid services at the discretion of Canine Behavior Counseling..

CONFIDENTIALITY POLICY-Canine Behavior Counseling respects and protects the confidentiality of our clients. We do not share names, addresses or any other information about our clients with anyone else without your expressed permission. CBC does submit a copy of all behavior consultation reports to your veterinarian, as part of our service.

COURTESY POLICY- We pride ourselves on our ethical and professional conduct. We do not discriminate based on race, religion, sexual orientation or for any other reason. Our services are open to all. Disrespectful, racist, sexist or inappropriate behavior will not be tolerated from representatives or clients. WE RESERVE THE RIGHT TO REFUSE OR TERMINATE SERVICE to anyone who violates this or any of our stated policies.

Contact Us

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Our Location

Office Hours

Main Office

Monday:

9:00 am-7:00 pm

Tuesday:

9:00 AM-7:00 pm

Wednesday:

9:00 AM-7:00 pm

Thursday:

9:00 AM-7:00 pm

Friday:

9:00 am-7:00 pm

Saturday:

9:00 am-7:00 pm

Sunday:

12:00 pm-5:00 pm